Terms, Conditions & Policies

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Terms, Conditions & Policies

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE REGISTERING, BROWSING, DOWNLOADING OR USING THE SITE. BY USING THE SITE OR BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS SET FORTH BELOW INCLUDING ANY ADDITIONAL GUIDELINES AND FUTURE MODIFICATIONS THAT WE IMPLEMENT FROM TIME TO TIME. IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY REFRAIN FROM USING THE SITE AND IMMEDIATELY TERMINATE YOUR USE OF THE SERVICES.

The Terms and Conditions (as may be amended from time to time) is a legal contract and an agreement between you, an individual customer, member, user, or beneficiary of this service of at least 18 years of age ("You"), and GoRecharge (together with its subsidiaries and other affiliates, "us", "we", "GoRecharge"), regarding Your use of our prepaid mobile recharge services (known as "Service") to purchase prepaid mobile recharge (known as "Recharge") and related Services on our website www.GoRecharge.com (known as the "Site"). GoRecharge reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice which shall be your responsibility to visit from time to time in order to stay abreast of any changes that the "Site" may introduce. The services hereunder are offered by GoRecharge, located at: Avenues World FZ – LLC, Dubai Internet City, Building # 10, Level 3, Office # 313, P.O. Box 500416, Dubai, United Arab Emirates.

Eligibility
You shall be at least 18 years of age or over to register and avail the services of the "Site". You represents and warrants that he/she has the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. The "Site" may terminate the registration of the "User", and any content or information that You have posted on the "Site" and/or prohibit You from using or accessing the Service or the Site (or any portion, aspect or feature of the Service or the Site) for any reason including the reasons stated above, at any time in its sole discretion, with or without notice, including without limitation if it believes that you are under 18 years of age.

About GoRecharge
GoRecharge is only a Reseller of prepaid mobile recharge services. It is only a reseller of prepaid mobile services by telecommunications service providers ("Telcos") or other distributors or aggregators of such Telcos. GoRecharge is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Recharge sold by us to you is sold without recourse against us for any breach of contract by the Telco. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between You (or the recipient of the Recharge) and the Telco.

Account Passwords and Registration
You agree that the information You provide to GoRecharge on registration and at all other times, including payment, will be true, accurate, current, and complete. You also agree that You will ensure that this information is kept accurate and up-to-date at all times. If You have reason to believe that Your Account is no longer secure (e.g., in the event of a loss, theft or unauthorized disclosure or use of Your account ID, PIN, Password, or any credit/debit card number login/password, if applicable), then You agree to immediately notify GoRecharge and indemnify GoRecharge from any liabilities that may arise from the misuse of Your Account.

Recharge Policy
GoRecharge provides real-time or pin based recharges. On every successful recharge the customer either receives an immediate recharge or a pin that is displayed on the transaction successful page or delivered to the customer via email and SMS. The delivery of pin to the customer via email, SMS and on the transaction successful mail is proof that recharge has been provided to the customer. It is the customer's duty to get the recharge credited to their mobile number by sending SMS or Dialing the short code of the service provider. GoRecharge shall not be held liable or responsible for any loss or non-utilization of the Pin as provided to the customer. Once a transaction is successful at GoRecharge and pin or etopup is provided to the customer, the recharge is deemed to have been delivered and the amount is non-refundable. GoRecharge shall not entertain any claims regarding refund or chargeback for the unutilized recharges and services.

Prohibited Conduct
By using the Services you agree not to:
  • impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons' digital signature, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise purchase Recharge with what we reasonably believe to be potentially fraudulent funds;
  • infringe our or any third party's intellectual property rights, rights of publicity or privacy;
  • post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person;
  • refuse to cooperate in an investigation or provide confirmation of Your identity or any other information You provide to GoRecharge;
  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation;
  • interfere or disrupt this Site or networks connected to this Site;
  • take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network;
  • forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Site or to manipulate your presence on our Site;
  • sell the Services, information, or software associated with or derived from it;
  • breach this Agreement or any other GoRecharge agreement or policy;
  • provide false, inaccurate or misleading information;
  • use the Site to collect or obtain personal information, including without limitation, financial information, about other users of the Site;
  • purchase Recharge with what GoRecharge reasonably believes to be potentially fraudulent funds;
  • use the Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to GoRecharge, a third party or You;
  • use the Services in a manner that GoRecharge or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules;
  • take any action that may cause GoRecharge to lose any of the Services from its service providers, Telcos, payment processors or other suppliers;

Third Party Sites, Products and Services; Links
The Services and/or the Site may include links or references to other web sites or services solely as a convenience to users ("Reference Sites"). GoRecharge does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites. In addition, Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Services and/or the Site are solely between You and such entity. Access and use of reference sites, including the information, materials, products, and services on or available through reference sites is solely at your own risk.

Termination; Agreement Violations
You agree that GoRecharge, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the Services and remove and discard all or any part of Your account, Your user profile, or Your recipient profile, at any time. GoRecharge may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. You agree that any termination of Your access to the Services or any account You may have or portion thereof may be effected without prior notice, and You agree that GoRecharge will not be liable to You or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies GoRecharge may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the Services.

Limitation of Liability and Damages
IN NO EVENT WILL GORECHARGE OR ITS CONTRACTORS, AGENTS, LICENSORS, PARTNERS, OR SUPPLIERS BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST BUSINESS OPPORTUNITIES, LOST REVENUES, OR LOSS OF ANTICIPATED PROFITS OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER) ARISING OUT OF OR RELATING TO (I) THIS AGREEMENT, (II) THE SERVICES, THE SITE OR ANY REFERENCE SITE, OR (III) YOUR USE OR INABILITY TO USE THE SERVICES, THE SITE (INCLUDING ANY AND ALL MATERIALS) OR ANY REFERENCE SITES, EVEN IF GORECHARGE OR A GORECHARGE AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event will GoRecharge or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers' total liability to You for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) Your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with GoRecharge, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by You, if any, for using the portion of the Services or the Site giving rise to the cause of action or AED 56whichever is less. YOU ACKNOWLEDGE AND AGREE THAT GORECHARGE HAS OFFERED ITS PRODUCTS AND SERVICES, SET ITS PRICES, AND ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND GORECHARGE, AND THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND GORECHARGE. GORECHARGE WOULD NOT BE ABLE TO PROVIDE THE SERVICES TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions may not apply to You. In such cases, GoRecharge's liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive termination of this Agreement.

Indemnification
You agree to indemnify, save, and hold GoRecharge, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to Your use or misuse of the Services or of the Site, any violation by You of this Agreement, or any breach of the representations, warranties, and covenants made by You herein. GoRecharge reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify GoRecharge, including rights to settle, and You agree to cooperate with GoRecharge's defense and settlement of these claims. GoRecharge will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Disclaimer; No Warranties
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, GORECHARGE AND ITS THIRD-PARTY PARTNERS, LICENSORS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GORECHARGE OR THROUGH THE SERVICES OR THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. YOU EXPRESSLY ACKNOWLEDGE THAT AS USED IN THIS SECTION, THE TERM "GORECHARGE" INCLUDES GORECHARGE'S OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS AND AFFILIATED COMPANIES.YOU ACKKNOWLEDGE THAT GORECHARGE IS A RESELLER AND IS NOT LIABLE FOR ANY 3RD PARTY (TELCOS & SUPPLIERS) OBLIGATIONS DUE TO RATES, QUALITY, AND ALL OTHER INSTANCES, WHETHER TO ANY SUCH TELCO'S SUBSCRIBERS OR OTHERWISE. YOU EXPRESSLY AGREE THAT USE OF THE SERVICES AND THE SITE IS AT YOUR SOLE RISK. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SITE OR ON THE INTERNET GENERALLY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SERVICES AND THE SITE AND ANY DATA, INFORMATION, THIRD PARTY SOFTWARE, REFERENCE SITES, SERVICES, OR SOFTWARE MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SERVICES AND THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE," "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND EITHER EXPRESS OR IMPLIED. GORECHARGE, AND ITS THIRD PARTY SUPPLIERS, LICENSORS, AND PARTNERS DO NOT WARRANT THAT THE DATA, GORECHARGE SOFTWARE, FUNCTIONS, OR ANY OTHER INFORMATION OFFERED ON OR THROUGH THE SERVICES, THE SITE OR ANY REFERENCE SITES WILL BE UNINTERRUPTED, OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED. GORECHARGE AND ITS THIRD PARTY SUPPLIERS, LICENSORS, AND PARTNERS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, THE SITE OR ANY REFERENCE SITES IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.YOU UNDERSTAND AND AGREE THAT YOU USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN INFORMATION, MATERIALS, OR DATA THROUGH THE SERVICES, THE SITE OR ANY REFERENCE SITES AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM AND DEVICE) OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF SUCH MATERIAL OR DATA. WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTY ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT. IN NO EVENT WILL GORECHARGE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE.

Ownership; Proprietary Rights
The Services and the Site are owned and operated by GoRecharge and/or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services and the Site provided by GoRecharge (the "Materials") are protected by International copyright Act 1956 , trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and GoRecharge, all Materials, trademarks, service marks, and trade names contained on the Site are the property of GoRecharge and/or third party licensors or suppliers. You agree not to remove, obscure, or alter GoRecharge or any third party's copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services. Except as expressly authorized by GoRecharge, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. GoRecharge reserves all rights not expressly granted in this Agreement. If You have comments regarding the Services and the Site or ideas on how to improve it, please contact us on helpdesk@gorecharge.com or send us a message on the Contact Us page. Please note that by doing so, You hereby irrevocably assign to GoRecharge, and shall assign to GoRecharge, all right, title and interest in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Arbitration
GoRecharge may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the London Court of International Arbitration rules Centre. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in the Dubai International Financial Centre and judgment on the arbitration award may be entered in any court having jurisdiction thereof. All administrative fees and expenses of an arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. The language of Arbitration shall be English.

Governing Law and Forum for Disputes
Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against GoRecharge must be resolved by a court situated in Dubai, UAE. This Agreement shall be governed by the laws of UAE, without giving effect to any principles of conflicts of law.

Severability
If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Assignment
This Agreement, and any rights granted hereunder, may not be transferred or assigned by You without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.

Changes to the Terms and conditions
The site may amend its terms and conditions at any time, at its sole discretion. If there are any changes made in the Terms and conditions, the same shall be notified to You by posting an announcement on the site so that You are abreast of the changes that occur on the site from time to time. The changes will become effective, and shall be deemed accepted by You, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If You do not agree with any such modification, Your sole and exclusive remedy is to terminate Your use of the Services.
GoRecharge is committed to protecting the privacy of your personal information. This privacy policy applies solely to information collected by the Site. This Privacy Policy is incorporated into and subject to the terms of the Site's Terms and Conditions. If You do not agree to the terms of this Privacy Policy, You must discontinue using the services on this Site and terminate Your registration. By using or accessing the Site, You expressly and impliedly accept the practices described in this Privacy Policy.

User Consent
By submitting personal information in Your profile, including contact details etc., You register to the site and agree to the terms of this Privacy Policy and expressly consent to the processing of your Personal Information according to this Privacy Policy. User Personal Information may be processed by the Site in the country where it was collected as well as other countries (including Dubai).

Collection and Use of Information
The Site uses any information voluntarily given by You to enhance their experience in the network of the Site so as to make the content useful for others on the basis of their interest. Please note that You post the Content on the Site at his/her own risk. Although the Site allows setting privacy options that limit access to User pages, please be aware that no security measures are perfect or impenetrable. The Site cannot control the actions of other Users with whom you may choose to share your pages and information. Therefore, the Site cannot guarantee that User Content/ User posts on the Site will not be viewed by unauthorized persons. The Site is not responsible for circumvention of any privacy settings or security measures contained on the Site. User must understand and acknowledge that, even after removal, copies of User Content may remain viewable in cached and archived pages or if other Users have copied or stored Your Content.

Confidentiality
This Site only shares User Information with others when it has user's permission or under the types of circumstances described in this Privacy Policy. In addition, the Site may limit access to User Information to only those employees who we believe reasonably need to come into contact with that information to provide products or services to You.

The Site has physical, electronic, and procedural safeguards to protect personal information about User and his/her account information is protected by a password selected by You. The Site uses industry-standard (Secure Socket Layer) SSL encryption in certain areas of the Website to protect data transmissions. However, no site can fully eliminate security risks associated with Personal Information.

Changes in the Privacy Policy
If there is a change in the privacy policy, it will prominently be posted in the form of a notification on the site's homepage so that You are always aware of what information is being collected, how is it being used it, and under what circumstances, if any, it is disclosed.

If at any point the Site decides to use personally identifiable information in a manner different from that stated at the time it was collected, it would be notified to You by way of an email.

Users will have a choice to allow/disallow the Site the use of their information in this different manner, and the Site will then use information in accordance with the privacy policy under which the information was collected. The Site encourages You to periodically review this page for the latest information on Site's privacy practices.



  1. I am aware that recharge of mobile using fraudulent credit/debit account is a federal crime and a felony punishable by heavy fines and jail time. I declare that every transaction done by me on GoRecharge.com will be done by my own credit/debit account.
  2. I declare that I have not fraudulently acquired the credit/debit account details of another person.
  3. I shall not use any fraudulent information to recharge my or my family members or my friend's mobile connection. I am aware that fraudulent behavior shall be prosecuted aggressively by GoRecharge.com, with a passion to the fullest extent of the law.
  4. I declare that all information provided by me matches with my bank account records as provided by the card-issuing bank. I am aware that inputting intentionally false information is fraud and if found guilty I may be subject to prosecution.

Important Notice: The ID and address of your computer and your ISP provider have been determined, and recorded as a safeguard against fraudulent behavior and may be used by GoRecharge.com or legal entities to prosecute guilty parties. GoRecharge.com considers fraud a direct and serious threat to its business profitability. We do not take any effort to defraud lightly and will prosecute whenever and wherever possible to the fullest extent of the law.